Job Description
As a Support & Amin professional at Zentech, you will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing exceptional support to our clients. Your responsibilities will include managing and maintaining our IT solutions, troubleshooting technical issues, and providing timely assistance to our users.
You will work closely with our technical teams to identify and resolve problems, implement security measures, and optimize system performance. Your strong technical skills, problem-solving abilities, and commitment to customer satisfaction will be essential to success in this role.
Job Task & Responsibility
The Support & Admin role is essential to streamlining all operations of our services and maintaining a positive customer experience. You will provide timely and effective technical support to our clients, address their queries, and resolve issues efficiently.
Your responsibilities will also include managing and maintaining our IT infrastructure, including hardware, software, and network systems. You may need to troubleshoot technical problems, perform regular system checks, and implement security measures to safeguard our operations. You will conduct administrative tasks such as managing user accounts, data backup and recovery, and software updates.
Your strong problem-solving skills, attention to detail, and ability to work independently will be crucial to success in this role.
Skills & Expertise
- Technical proficiency and strong IT support skills.
- A keen eye for details and efficient issue resolution.
- Exceptional customer service with a strong customer-centric attitude.
- Excellent written and verbal communication.
- Quick learner and adaptable to change.
- Strong positive team player.
Other than technical skills, a successful Support and admin professional at Zentecg should possess a strong work ethic, excellent communication skills, and a passion for delivering operational excellence.
Job Eligibility And Requirement
- Solid understanding of IT support concepts (hardware and software troubleshooting.)
- Ability to diagnose and resolve technical issues efficiently.
- Clear and effective communication with clients both verbally and in writing.
- A meticulous approach to tasks, ensuring accuracy and quality
- Ability to learn new technologies and adapt to changing priorities.
- Willingness to work as part of a team.
